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Zendesk CTI enablement for Amazon Connect

CloudHesive enables Amazon Connect Agent UI embedded with Zendesk which provides Voice Outbound Click-To-Call; Voice Inbound; Chat Inbound and other interactions

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About

Amazon Connect Integration with Zendesk provides Voice Outbound Click-To-Call; Voice Inbound; Chat Inbound and other interactions can be automated as per user case (subject to discovery).

CloudHesive's implementations is designed to maximize the effectiveness of contact centers by improving operational efficiency, simplifying management information retrieval and updating and, as a consequence, improving employee satisfaction and the customer experience. CloudHesive's approach is first and foremost to understand our clients business goals and objectives. Then, not only can we be in a position to recommend a solution that will achieve the technology requirements but also achieve them in a manner which complements business methods and philosophy.

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