Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.
CTI for Oracle CX Service and Amazon Connect improves the agent and customer experience.
Forethought's suite of AI apps makes it easier for customers to bring AI to their agents and customers. Discover, insights & analytics, helps admins build out workflows for Solve, chat & email responses along with ticket enrichment, Triage, and agent support, Assist.
Agent Accelerator is designed specifically for Credit Unions using contact centers to improve agents' productivity and enhance member experience. Personalize caller experience right from the start, Boost productivity & enhance customer experience with unified agent desktop interface for contact center
A tool allowing users to book and manage appointments online Appointment Scheduler, your solution for seamless and efficient appointment booking. With this service, businesses and service providers can offer their customers the convenience of scheduling appointments online, streamlining processes and enhancing customer satisfaction. Say hello to effortless scheduling with Appointment Scheduler.
Looking to merge one of the world's leading CRM platforms with the most advanced customer engagement solutions? ConnectGen can help you harness the power of Salesforce and Amazon Connect to deliver exceptional customer experiences and enhance operational efficiency.
Let us take the undifferentiated heavy lifting of running the tech stack of your contact center, while you focus on the things that matter most for your business.
Upstream Works Assist knowledge management is a centralized knowledge base that can be utilized by agents to provide customers with accurate and consistent resolutions. With Super Search functions, NLP and smart navigation, Assist offers excellent content findability and contextual suggestions
VideoEngager is a secure, real-time P2P video chat platform designed to enhance sales and support experiences within Amazon Connect. Trusted by financial institutions, healthcare providers, and enterprises, it escalates to live video calls, chat, screen sharing, co-browsing, without downloads or plugins. VideoEngager offers advanced video recording and retrieval, supports CRM integration, and offers analytics and dashboards to track engagement and optimize performance. The platform improves First Call Resolution, reduces Average Handle Time, and boosts CSAT and NPS scores. With fast deployment, VideoEngager is ideal for e-commerce, remote support, healthcare, education, and more. Deliver personalized, face-to-face service that builds trust and drives conversions right from your website or contact center.
Considering Amazon Connect for your contact centre? Start with our complimentary 30-60 minute assessment to validate fit, understand potential savings, and explore AWS funding options - all at no cost. Our AWS-certified experts will help you quickly determine if Amazon Connect aligns with your needs and provide the insights needed to make an informed decision about modernising your contact centre.
This product has charges associated with it for seller support. Zammad is an open-source helpdesk and customer support software that enables organizations to efficiently manage customer inquiries and communications across various channels, including email, chat, phone, and social media.
Increase efficiency and reduce cost per call with InteractionSync for Amazon Connect
Amazon Connect Consulting and Managed Services, focused on Non Profit Organisations
Introducing our Unified Real-Time Insights Solution built upon Amazon Connect!
CloudHesive takes a methodical approach to the AWS Well-Architected Framework for Amazon Connect which describes key concepts, design principles, and architectural best practices for designing and running Amazon Connect. By answering a few foundational questions, we will understand how well our client’s architecture aligns with cloud best practices and gain guidance for making improvement.
With TensorIoT, get expert guidance and development for a customized chatbot solution to help your business improve customer service and responsiveness.
AI-powered EVA Phone empowers self-service application processing by automating routine phone inquiries. No more waiting on overburdened staff.
Rated #1 by analysts and clients, eGain Knowledge Hub™ for Amazon Connect proactively delivers trusted answers and personalized guidance to agents in the flow of customer conversation. It is powered by AssistGPT™, a novel capability that automates knowledge management tasks while ensuring business controls and compliance.
Amazon Connect is a highly flexible, scalable, and user-friendly contact center that is easy to deploy and straightforward for agents and call center managers to manage. Amazon Connect is completely cloud-based and does not require a PBX - the technical infrastructure is entirely provided by AWS. As such, it provides superb customer service at a low cost. With our SAP CX Connector, you can also easily connect your SAP systems to Amazon Connect.
CallGuard is the most robust contact centre security for PCI DSS Level 1 compliance, securing sensitive customer payment information without compromising on customer experience.
UJET is a Multi-Cloud CCaaS solution that enables businesses to unlock the strategic value of the contact center and deliver modern consumer experiences.
Scale your customer service with Calldesk's AI-powered Voice Agent solution. Build smart assistants based on conversational AI to qualify callers, route them and handle their requests end-to-end, without the need for human intervention, at a fraction of the cost.
We help you unlock the full potential of Amazon Connect and your customer experience solutions, driving greater efficiency, visibility, and scalability. Our team of Amazon Connect and Customer Experience experts will customize its capabilities to align with your business objectives while ensuring the agility and flexibility needed for sustained growth and continuous innovation. We provide services both in both French and English.
Amazon Connect is a market leader in the CX space, offering a number of features and capabilities that are consumed on a consumption based pricing than the traditional licence model. This QuickStart package is ideal to get you up and running with Amazon Connect and experiencing the features provided and to allow you to experience other features that can be turned on or off based on your requirement, whether you are looking to reduce your contact centre infrastructure costs, provide resilience to your operation, open another business or simply looking to improve your customer experience. Benefit - Fast time to implement. - No licence model, consumption base. - Scalability - Resilience - Improving customer experience - Cost reduction - Operational efficiency
Genpact Cora Agentic CX Service is an AWS-native Agentic AI service designed to automate complex customer experience workflows across industry specific value chains. In the banking industry, it addresses use cases such as card dispute resolution, account unlocks, collections optimization, and everyday banking support. As part of its initial launch, the service includes a configurable Cards Dispute Management & Claim automation process. Built on Amazon Bedrock Agents and integrated with services that include Amazon Lex, Lambda, Step Functions, and DynamoDB, Cora Agentic CX Service enables autonomous, end-to-end service journeys. Backed by Genpact’s domain expertise, the service is designed to help deliver measurable outcomes—faster resolution, higher AI-based containment, and improved customer satisfaction.
Customizable, user-friendly contact center portal for agents and supervisors which streamlines voice, chat, social media, email and video interactions.
Ivinex is a cloud-based SaaS platform that provides easy access to lead management, support tickets, and CRM data, with Script Pop technology that enables agents to access real-time customer data during calls. The platform offers various software solutions for the contact center market, including CRM, agent desktop, UUE, and API Hub. Their UUE tool integrates with many communication providers and platforms, offering users quick access to data and communication without switching between accounts or applications. Ivinex's highly flexible Unified User Experience technology can be tailored to a business's needs, promoting stronger relationships between agents and customers, boosting productivity, efficiency, and overall customer satisfaction.
Bridging the Visual Gap Between Customers and Contact Centers with Amazon Connect CCP built-in
Concentrix makes it easy to engage in conversations with your customer that are natural, easy, and connected. As an Amazon Connect delivery partner and with 800+ years of combined experience, our team can deliver a cloud-based solution that meets your specific business goals, and provide the on-going support needed to ensure continued optimization for even the most complex contact center challenges.
Enterprise-Grade fraud defense, caller authentication, and call verification for Contact Centers
Accelerate case resolution by 35% and boost agent productivity by 25% by providing agents a single-pane-of-glass unified customer communication workflow with D3Clarity Amazon Connect Cases Omnichannel Case Management for Startups and SMBs. As an AWS Advanced Tier Consulting Partner, our team delivers the implementation of an omnichannel case management solution with automated workflows, CRM integration, and agent training on your Amazon Connect instance. This professional service engagement includes deliverables, such as, post-production support with optional 24/7 managed services. Request a private offer for Startup or SMB-optimized pricing and AWS partner funding opportunities.