The easiest way to setup simple and scalable VICIdial deployments on AWS EC2.
Our flagship product, Engage, is a cost-effective, pre-built contact center platform for Amazon Connect. Powered by AWS and GenerativeAI, It is designed to manage inbound and outbound customer communications in a single interface, radically improving agent productivity and powering meaningful customer experiences. Our obsession around security and privacy means that all customer data is stored within their own AWS environment, not ours. We are also externally audited as a SOC2 Type 2 application.
Supercharge Amazon Connect with ConnectPath CX the low-cost contact center solution built on Amazon Connect. ConnectPath CX adds dozens of features to Amazon Connect including Email, SMS\text, Agent\Agent Chat & Call. 14 day Free Trial.
Increase the use of voice self-service in your contact centers with Gyst. Add caller-driven voice cadence control, advanced analytics, and machine learning to your existing Amazon Connect and Lex call flows. Our technology has saved costs and improved the CX on millions of phone calls. Prove out your own cost savings via our POC, then subscribe via AWS Marketplace and pay as you go.
Mobile Connect is a mobile app that allows you to handle Amazon Connect calls and interactions from your mobile device. It is available for Android and iOS. This is the pay-as-you-go product, also available as monthly subscription model.
This product has charges associated with it, which includes AWS support for this AMI image. Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API.
This product has charges associated with it for e-mail and ticket support by Simon Telephonics, a Sangoma partner specializing in open-source PBX solutions: Amazon EC2 build of FreePBX ®, featuring the Asterisk open-source telephony engine, on Debian Linux and supporting commercial modules. FreePBX is the number-one GUI for Asterisk with a strong core feature set and a large ecosystem of paid add-on modules.
A secure and flexible solution for caller to agent video collaboration Interaction
3CX is a business communications solution that offers companies of all sizes with a complete package for calls, video conferencing, live chat and messaging. It's open-platform, meaning you can choose from a variety of supported IP Phones and SIP Trunks that best suit your business needs.
This solution is a pre-configured FreePBX Distro that includes the system OS (Ubuntu), Asterisk, FreePBX GUI and assorted dependencies. VoIP Solution.
This image deploys your own FreePBX-powered VoIP server on AWS using 1-Click deploy process.
Open source customer engagement suite, an alternative to Intercom, Zendesk, Salesforce Service Cloud, etc.
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Professional services to design and implement Amazon Connect, a cloud-based contact center solution.
This image is the fastest way to deploy VICIdial® the Open Source Contact center solution on AWS EC2 in One-Click
provides a pleasant and simple out of the box experience
This product has charges associated with it for seller support. Simple, Secure and Supported deployment with the Hossted CLI, for easy self-maintenance.
The easiest way to setup a simple standalone VICIdial deployment on AWS EC2.
Genesys is a global cloud leader in customer experience orchestration. We help companies transform the contact center into an experience center by harnessing the power of the cloud, digital, and AI technologies, to orchestrate people-centered customer and employee experiences at scale.
Zammad is an open source self hosted helpdesk/customer support system. However, this product has charges associated with it for premium and dedicated support. Free community support is available at https://community.zammad.org/
This is a repackaged open-source software product wherein additional charges apply for support with MIKO LLC. MikoPBX is a free, open-source PBX with a friendly interface, based on Asterisk. This AMI package includes enhanced support from MIKO LLC, ensuring smooth installation, configuration, and operation. Users can access our premium support services for troubleshooting, customization, and integration assistance.
Qualtrics (XM) helps brands continually assess the quality of their four core experiences-customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders.
Easy-first communications with a complete package for calls, video, chat, call center, omnichannel messaging, and integrations out of the box.
Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API.
This product has charges associated with it for seller support. Asterisk is an open-source framework for building communications applications. Developed by Digium, it allows users to create custom VoIP (Voice over IP) systems, including PBX (Private Branch Exchange), call centers, and conference servers, with a wide range of features such as call routing, voicemail, and IVR (Interactive Voice Response).