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Xebia Customer 360

The Xebia Customer 360 leverages AWS AI services and Mendix's low-code capabilities, enabling the creation of a scalable, multi-channel customer service application. This approach ensures the efficient handling of customer interactions, proactive service capabilities, and the agility to meet evolving market demands.

Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

As customer expectations soar and digital interactions become the norm, traditional customer service solutions fall short of providing the seamless and intelligent experiences that modern customers demand. Pre-configured systems may offer a head start, but they lack the flexibility and innovation needed to stay ahead. Integrating AI and low-code technology is essential for crafting a responsive and future-proof customer service platform.

Cross-Vertical Applicability

Our solution is versatile and applicable across multiple industries and domains. It can be deployed in sectors such as banking, insurance, and retail to digitize and streamline processes like customer lifecycle management, lending, payments, claims processing, and more. Additionally, it is ideal for horizontal use cases such as incident management, service requests, and complaint handling.

AI-Powered Pre-Processing

Upon case intake, AWS Lex, Lambda, and Titan classify, create, and summarize each case

Omni-Channel Case Intake

Our solution supports case intake from various channels, including AI chatbots, self-service portals, WhatsApp, email, and call centers

Feedback and Closure Mechanism

Our solution incorporates a robust feedback system powered by AWS services, generating detailed case closure summaries and analyzing customer sentiment and intent.

Comprehensive Case Management

The case lifecycle is meticulously tracked in Case 360, providing transparency and visibility into workflow processing

Configurable and Flexible Platform

A user-friendly configuration panel allows business users to customize key aspects of the application.

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