Webex Connect is a cloud-based CPaaS platform designed to reduce the time, cost, and complexity of delivering exceptional customer engagement at scale. Acting as a unified orchestration layer between business systems and communication channels, it empowers organizations to create, automate, and continuously evolve customer journeys that are tightly aligned with specific goals, pain points, and operational needs. With the ability to stitch systems together, push and pull data in real time, and apply logic, Webex Connect enables seamless, personalized end-to-end communications experiences across multiple channels.

At the heart of Webex Connect is a powerful low-code toolbox that supports users across the business in designing and delivering the experiences customers demand. Use APIs to send high-volume, one-way notifications or leverage the intuitive Flow Builder to create complex, multi-step workflows that span systems and power escalation paths to AI or human agents. Built-in reporting dashboards provide clear visibility into journey performance and customer behavior, making it easy to analyze results at a granular level - by channel, journey, or interaction. Enterprise-grade security protocols, from role-based access controls to audit trails, help to ensure good data governance and regulatory compliance.

Ultimately, Webex Connect is built for automation at scale, providing the flexibility to meet evolving customer expectations and deliver connected, intelligent experiences across every touchpoint.