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Vocaldex Enhanced Engagement

Streamline direct client relationships with a simple and intuitive administration panel. This no-code solution allows you to create and manage directories for use with Amazon Connect.

View offer on AWS

Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

Use VOCALDEX™ Enhanced Engagement to manage a company directory (or multiple directories) for use with Amazon Connect. Each "destination" can have an Amazon Connect agent, an external phone number--or both. Assign your destinations to any number of directories to use with your Amazon Connect flows.

Each directory is represented as an Amazon Connect Flow Module, which can be simply dropped into your existing flows. Once the directory flow module is in place, further updates to the directory won't require any changes to the flows.

Important Notes:

The application requires an Amazon Connect instance; it cannot be deployed without the ID of the instance and there is no way to use the application besides the chat/voice capabilities of Amazon Connect.

The application deploys entirely into your own AWS account using AWS Marketplace's Quick Launch feature. ASA Solutions never has access to your AWS account or the data inside of it. Required application usage data and optional additional telemetry is anonymized prior to being sent to ASA Solutions*.

The application has been designed with a focus on cost efficiency, but due to existing entirely in your own AWS account, all AWS usage fees are billed to your account and you are responsible for those infrastructure charges.

All potentially-PII data such as destination and directory names are hashed prior to being sent. To comply with AWS Marketplace Quick Launch setup, ASA Solutions does receive the CloudFront address of your administration panel for use with the "Launch Application" feature. No additional information about your company or administrators is collected.

Would you like a demo? Reach out to us now and we'll be happy to show it off!

vocaldex.support@asasolutions.com

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