VAST - Veritas Netbackup Upgrade Services provides efficient NetBackup software upgrades of production server and appliance data protection systems. Our professionals manage all phases of planning and delivery to help decrease time to service, lessen deployment burdens and concerns and improve new feature and function knowledge and fluency.

Service Benefits

• Reduce the effort required to upgrade your NetBackup data protection solution

• Ease upgrade concerns and shorten maintenance windows

• Improve NetBackup knowledge with demonstrations and opportunities for hands-on experiences

VAST engineers average 12+ years of tenure and our call center is staffed with only senior level personnel. We provide a focal point for Veritas technical support and other technologies employed in the data center. Our core competencies include:

• Training & Certification – VAST has passed certification testing for all of the products that are a part of VAST’s IT solutions, and map to our customer’s environments.

• Call Handling – VAST closes over 92% of the service calls without escalation to Veritas or other partners. This is the highest category of performance.

• Contract Administration – VAST has a renewal rate of 98% of its service contracts within the timeframe of the renewal period. We have 100% referenceable customer base.

• Customer Satisfaction – VAST scores in the highest percentile with respect to customer satisfaction, as measured, and evidenced by the high renewal performance.

Currently there are only a few Veritas TSPP partners in the US. VAST ranks in the highest category for overall performance, especially in the area of service call handling and closures.