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TASKE Contact Reporting and Analytics for Amazon Connect

Get intelligent data for more effective contact centers. View contact center activity up to the second, and generate real-time and historical reports. Oversee your customer's experience from start to finish with TASKE Contact. TASKE puts you in full control of your Amazon Connect contact center.

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Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

Your contact center is critical to your business. Customers' impressions of your business are often based solely on their interaction with your agents. TASKE Contact integrates with Amazon Connect to provide superior customer service reporting and analytics for your omnichannel contact center. Now you have the tools needed to operate more efficiently and provide better customer service experiences.

Our analytics solution includes:

REAL-TIME

Understand what is happening right now in your contact center, in every channel, second-by-second. Monitor contact center metrics to see what is happening and what has happened so far today to achieve and exceed your customer service goals.

REPORTS

Contact center metrics are available by day, week, month, and year to see what has happened in the past so you can provide better service in the future. You can access "what happened when" information, and instantly view, print, and send vital activity and performance data to identify concerns before they become problems.

VISUALIZER

A powerful contact search tool with an unmatched visual cradle-to-grave representation of every contact in your contact center. Perform complex contact record searches to find those troublesome customer service contacts so you can improve future performance.

LEX ANALYSIS

Evaluate how effectively your Lex bots respond to your customers' needs. View what words are most used, what expressions are used that do not match configured intents, and how successful your customers fill Lex bot slots.

CONTACT FLOW

See the journey your customers take through your contact center from start to finish. Evaluate if your customers are taking the expected route to service, and diagnose where routing problems may be arising.

Optionally add our managed services to receive Amazon Connect implementation assistance.

TASKE Technology is singularly focused on contact centers and has been for 35 years. We can help you implement the latest omni-channel features and take full advantage of the right generative AI capabilities.

TASKE will improve your contact center services, streamline your operations, and deliver the absolute best customer experience.

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