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Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first solutions optimize the most critical customer service processes to deliver a better way to achieve great customer experiences.

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About

At Talkdesk, we help enterprises improve customer service, increase efficiency, and grow revenue with an AI-powered cloud contact center platform that provides applications for omnichannel engagement, customer experience analytics, self-service, workforce engagement, and employee collaboration. All these applications are native on our open platform with a shared set of services including a common data model, reporting, dashboards, workflows, AI & automations for faster time-to-value and reduced TCO. An intuitive "single pane of glass," provides streamlined workflows and rich customer context that empowers agents to work more efficiently and effectively.

CX Cloud™ includes:

Voice Engagement

Studio & Routing

Live & Explore Standard Reporting

AI-Powered Virtual Agents, Agent Assist, and AI Trainer

Generative AI Solutions

Guardian Standard

Connections Standard

Studio Functions

Guardian Standard

API Access

Knowledge Management

70+ out-of-the-box Integrations

Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences across any industry, through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Talkdesk delivers the industry's first products dedicated to specific verticals for Financial Services, Healthcare, and Retail. With the Talkdesk and AWS CCI collaboration, easily implement intelligent solutions that enhance self-service, agent assistance, and call analytics in your contact center.

Talkdesk offers custom products, packages, EULAs, and private offers- contact AWSmarketplace@talkdesk.com for more information

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