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SmartPCI - Payments for Genesys Contact Centre

Enable your agents to securely process card payments through the Genesys Contact Centre with SmartPCI, a PCI DSS Level 1 compliant and certified plugin. By utilising SmartPCI, we ease the burden of PCI DSS compliance, reducing risk exposure and saving both time and money.

Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

SmartPCI is designed to transform phone card payment processing for businesses. By utilising SmartPCI, we ease the burden of PCI DSS compliance, thereby reducing risk exposure and saving both time and money. Thereby enhancing customer satisfaction and trust, while strictly complying with PCI DSS requirements.

With SmartPCI, agents can process payments while on a call without ever seeing or hearing sensitive card details. This ensures that customer card data is handled with the utmost security and confidentiality. SmartPCI, built on AWS, integrates seamlessly with your Genesys contact centre workflows, acting as a catalyst for streamlining business operations and reducing friction in the payment process.

Key functionalities include:

Leading Payment Gateways: Adyen, WorldPay and Capita Pay360 supported.

Secure Payment Processing: Process customer payments securely, ensuring that sensitive card details remain hidden from agents.

SmartPCI Portal: Access a dedicated portal where customers can view transaction details.

Automated journeys: Payment information supported via key presses (DTMF) or Natural Language Processing (NLP) for fully accessible 24/7 payments.

By adopting SmartPCI, businesses gain peace of mind knowing that every transaction is protected by industry-leading security standards, while simultaneously improving the overall customer experience and operational efficiency.

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