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ServiceNow Amazon Connect CTI Integration Voice & Workflow Solution

Transform your contact center with seamless ServiceNow Amazon Connect CTI integration. Enable click to dial, automatic incident creation, caller screen pop, and real time call logging directly within ServiceNow. Our AWS native solution streamlines IT service management workflows, enhances agent productivity, and delivers unified customer support experiences. Perfect for enterprises seeking to modernize their contact center operations while maintaining ServiceNow ITSM efficiency. Includes comprehensive CTI connector, workflow automation, and performance analytics dashboard.

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About

Revolutionize Your Contact Center with ServiceNow Amazon Connect CTI Integration

Maaz Technologies delivers enterprise grade ServiceNow Amazon Connect CTI integration that transforms how your organization handles customer interactions and IT service management. Our AWS Marketplace solution seamlessly bridges Amazon Connect's cloud contact center capabilities with ServiceNow's powerful platform, creating a unified workflow that enhances agent productivity and customer satisfaction.

Key Integration Features:

Our CTI connector provides comprehensive telephony integration between Amazon Connect and ServiceNow, enabling click to dial functionality, automatic incident and case creation, real-time caller information screen pop, and intelligent call routing. Agents can handle all customer interactions directly within the ServiceNow interface, eliminating the need to switch between multiple applications. The solution includes advanced call analytics, performance tracking, and automated ticket creation that streamlines your IT service management processes.

Business Benefits:

Experience immediate productivity gains through workflow automation and unified communications. The integration reduces average handle time, improves first call resolution rates, and provides comprehensive visibility into contact center performance. Your ServiceNow environment becomes the central hub for all customer interactions, maintaining data consistency and enabling better decision-making through real time insights and analytics.

Implementation & Support:

Our expert team provides end to end implementation services, including custom workflow design, API integration, and agent training. We offer 24/7 managed support, dedicated customer success management, and ongoing optimization services to ensure maximum ROI from your ServiceNow Amazon Connect integration investment.

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