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Scheduled Callbacks for Amazon Connect

Scheduled Callbacks for Amazon Connect allows customers to schedule a call back from an agent at a specified date and time while using the Amazon Connect chat widget or on an automated voice call. Instead of making your customers listen to hold music while waiting for the next available agent, Scheduled Callbacks gives your customers the freedom to connect at their convenience and on their terms, giving customers more control over their own schedule, reducing wait times, and increasing convenience. Agents can also use Scheduled Callbacks to pre-program automated outbound calls, improving agent efficiency.

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About

Allow customers to choose the most convenient time for them while automating the process for your agents, providing a more streamlined process for everyone.

Broad Time Slot Options

Offer up to 20 date slots for customers to choose from

Confirmation Messages

Auto-send confirmation texts and reminder texts when the customer’s scheduled time frame occurs

Personalized Time Zone

Personalize the time zone to each customer when using the chat

Key features

Customizable date picker – Customize the length of the call back window and the number of callbacks within a specific timeframe to fit your agents’ needs

Personalized time zone

Broad time slot range options

Customizable chatbot messaging

Call recognition – Auto-identify callbacks that have already been scheduled to avoid duplicating requests

Confirmation texts

Managed with Amazon Connect

Syncs with pre-programmed hours of operation

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