Marketplace For Buyers For Vendors For Partners

Rel8: Amazon Connect Accelerator

Migrating to a cloud contact center but don't know where to begin? Launch your production-ready AI Powered contact center with interactive workshops and single accelerator in 4 weeks. Flexible support options are available.

Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

To maximize your Amazon Connect investment, we've created Connect Accelerator. This package of professional services and expert guidance empowers you to leverage the full potential of Amazon Connect and take your customer experience to the next level.

Amazon Connect is the cloud contact center of choice for businesses seeking scalability, flexibility, and limitless potential. Our experienced Customer Experience (CX) team, with over 25 collective Connect implementations with thousands of agents, is dedicated to ensuring your smooth transition and long-term success. We'll guide you through efficient migration, optimized operations, and scalable growth.

Launch your Amazon Connect contact center in just 4 weeks with our Connect Accelerator package. This comprehensive offering covers everything from requirements discovery and implementation of Connect and Chatbot (Lex), to user acceptance testing (UAT), training, and go-live support.

Connect Accelerator delivers a predictable migration to Amazon Connect, including:

Support for up to 100 agents

Up to 5 call flows and 5 queues

Up to 20 menu items

Support for multi-account environment deployments

CI & CD and Infrastructure as Code (IaC) ready

Estimated wait time announcements

100% call recording

Contact Lens implementation for transcription, sentiment analysis, and call categorization

A text-based Lex bot for FAQs (up to 10 intents or 20 responses)

Live agent chat

Refinement and training on standard real-time and historical reports

Knowledge transfer session for your administrator(s)

We also offer connectors for outbound campaigns, social media channels, various CRMs.

Related Products

Sedai for ECS: Autonomous Optimization & Remediation

Sedai for ECS is an autonomous cloud management platform powered by AI/ML delivering continuous optimization for cloud operations teams to reduce costs by 40%, improve performance by 35%, reduce FCIs by 50% and improve ops productivity 6x

AI based Intelligent Document Processing

Our product is an advanced artificial intelligence solution designed to streamline document processing workflows for businesses of all sizes. Leveraging cutting-edge machine learning algorithms, it automates the extraction, analysis, and interpretation of valuable information from a variety of documents, including invoices, contracts, forms, and more. With this powerful tool, businesses can significantly reduce manual effort, minimize errors, and accelerate decision-making processes.

Automated SAS to Pyspark Conversion

SAS workloads come with high costs, scalability challenges, and limited flexibility. Hexaware’s Amaze® accelerates SAS-to-PySpark migration using Gen AI and LLM-powered automation, ensuring a 70-80% conversion accuracy, 3x-5x faster execution, and up to 40% cost savings.

Vectra Cognito for Service Delivery Partners (Billed Monthly)

Vectra Threat Detection and Response for Partner Provided Consulting Engagements

Real-time & Historical Datafeeds | Global Post-War Contemporary Auctions

This dataset is prepared for statistical factor pricing models and standardized across variables including country, region, currency, vendor, artist for seamless data filtering. It contains 20+ years of all items in the Post-War & Contemporary art category sold on auction by Christie’s, Sotheby’s, Bonhams and Phillips from 2000 to date.

Philter

Philter deidentifies and redacts sensitive information, such as Personally Identifiable Information (PII) and Protected Health Information (PHI), in text.

Tuberculosis - Total number of cases in the US | CDC

Centers for Disease Control and Prevention provides free and open access to various health related data. This release contains total number of Tuberculosis cases reported in the United States, by region and by states, in accordance with the current method of displaying WONDER data. Data on United States will exclude counts from US territories. The data is available for past 2 years.

AWS Security Review

An AWS Security Review is an opportunity to ensure that your cloud infrastructure is optimized for performance, security, reliability, and cost-effectiveness. Our certified AWS architects will identify any potential issues or areas for improvement in your AWS environment and make recommendations to get your back on track.