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Professional Services for Amazon Connect and Local Measure CCaaS

Get the most value from your Amazon Connect and Local Measure investment with flexible professional services. Whether you have already deployed Amazon Connect CCaaS or are considering it for your business, TELUS digital can help you design, deploy, integrate, and manage an advanced Contact Center to cost-effectively support your staff and delight your customers.

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About

Amazon Connect CCaaS offers an extensive set of Contact Center functionality that can be used as building blocks to host, build and run your Contact Center platform. With many services and a constantly evolving platform, architecting the right Amazon Connect solution and managing it can be challenging. Whether you have already deployed Amazon Connect or are considering it for your business, we can help.

A clear strategy is needed to identify the right Amazon Connect/Local Measure design and to right-size the infrastructure for optimal application performance and cost optimization. In addition, best practices should be implemented to improve business outcomes, lower consumption costs, reduce operational overhead and mitigate security risks.

Leverage our expertise to optimize your Amazon Connect CCaaS deployment and performance.

TELUS digital helps you realize the full benefits of Amazon Connect by offering our Professional Services and our relationship with our partner, Local Measure.

We focus on maximizing the value your business gets from the product so you can move from a cost center to a profit center to increase loyalty experience profit and reduce churn.

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