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Presidio AI Agent Offering

Organizations across all industries face the challenge of transforming customer experience (CX) through the adoption of artificial intelligence technologies. By integrating Generative AI (GenAI) and Natural Language Understanding (NLU) technologies into AI Agents, they aim to streamline operations, enhance efficiency, ensure quality assurance, and provide seamless, personalized interactions across both voice and digital channels.

Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

Our AI Agent solution offers a transformative approach to revolutionize customer interactions and streamline workflows across digital and voice channels. Leveraging advanced AI technologies such as GenAI and NLU, our solution automates customer service tasks, enabling businesses to:

Provide 24/7 customer support with greater accuracy and speed

Automate responses to common inquiries, freeing up human agents for complex issues

Extract and process customer data for personalized interactions

Accurately classify and route customers for efficient resolution

Advanced FAQ capabilities leveraging Generative AI across multiple internal sources

Services Provided

We offer comprehensive services to support the implementation and successful deployment of our AI Agent solution:

Design Services: Collaborate to define requirements and develop a tailored solution

Implementation Services: Deploy the appropriate AI platform, integrate with existing systems, and configure models

Iteration and Tuning Services: Optimize the system, perform fine-tuning, and provide ongoing operational support

Utilizes Amazon Bedrock, Amazon Q, Amazon Lex services, which incurs additional AWS infrastructure costs, separate from their AWS Marketplace transaction. Customers are responsible for additional AWS infrastructure charges.

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