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OmniDARS: Take your Appeals Online. Anywhere. Any Phone.

Customer Care is fast evolving. Citizens and constituents want the legal system to meet them remotely to resolve claims. Organizing and scheduling onsite appeals is tough and results in long delays.

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About

WHAT IS OMNIDARS?

GTS's OmniDars is a secure, scalable, and cost-effective SaaS platform built incollaboration with AWS. It offers a feature-rich online phone hearing solutionwith seamless AWS integration for optimal performance.

OmniDARS is highly secure, reliable and elastic. It scales up with your growth and scales down when you need it.

JUST 4 CLICKS

The solution was built with Simplicity in mind. Administrative Law Judges (ALJ) can start and record appeals with only 4 clicks.

Click on the Appeals as shown on the dashboard

Clicke on the "Start Appeal" button to receive the call either on the inbuilt Amazon Connect WebRTC phone or office phone or cell phone or any other phone

Add Participants by clicking on the Dial.

After the appeal is started, and participant added, ALJ can use the features of the product.

FEATURES

Token based authentication.

Roles based access.

Easy case management.

Integrates to your CRM.

Re-dial participants with a single click.

Easily mute and / or unmute participants individually or all at once.

Easily hold and / or resume participants individually or all at once.

Audible tone when someone is added to the hearing or when someone drops.

Play and download the recordings.

Take notes during hearing.

Disposition the hearing with proper resolution code.

Onboard Administrative Law Judges in seconds.

Assign / Re-assign cases in seconds.

Start appeals with a single click.

Conduct appeals remotely or in an office.

Generative AI & Machine Learning.

Multi-lingual chat.

Automatic transcription.

Inbuilt WebRTC Phone.

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