Tech Holding’s NOC (Network Operations Center) team provides 24/7 monitoring and support for your organization's AWS IT infrastructure, including networks, servers, and applications. Some key services offered by our NOC team include:

Server / Network monitoring: Continuously monitoring server / network performance, availability, and security to identify and resolve issues before they impact users.

Incident management: Responding to and resolving network and system outages and other incidents in a timely manner to minimize downtime.

Call center: 24x7 call center with your own dedicated team and phone number.

Problem management: Investigating and resolving recurring incidents to prevent future outages.

Change management: Coordinating and implementing changes to the AWS IT infrastructure in a controlled manner to minimize disruption and ensure stability.

Configuration management: Maintaining accurate and up-to-date documentation of the AWS IT infrastructure to facilitate incident response, problem management, and change management.

Performance management: Monitoring and analyzing network and system performance to identify potential bottlenecks and optimize performance.

Security management: Ensuring the security of the AWS Cloud infrastructure and responding to security incidents.

Capacity management: Planning for and managing the capacity of the AWS Cloud infrastructure to meet current and future business needs.

SLA definition and escalation strategy implementation: We make sure that we respond in a timely manner but also that the appropriate people are included in the resolution.

Runbook documentation: Ensuring that resolution processes are documented in a clear, accurate and repeatable manner for all your systems.