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NICE CXone

NICE CXone is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center - and beyond. Imagine the possibilities when your customers are effortlessly guided to quickly resolve their needs directly on your digital properties or matched with a well-prepared agent-every time and on every channel. Plus, with predictive analytics and embedded artificial intelligence (AI), your team can resolve issues faster, personalize each experience - and forge deeper loyalty with each customer.

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About

NICE CXone, the world's #1 cloud customer experience platform, transforms your call center software - empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence-all built on an Open Cloud Foundation. CXone helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, with fast onboarding of new employees and capabilities, and embedded AI to keep your team one step ahead.

Now you can take the next leap in customer experience with CXi-Customer Experience interactions-a unique approach only available with NICE CXone. With one cloud platform, you can intelligently meet your customers wherever their journey begins, enable resolution through data driven self-service, and prepare your agents to successfully resolve any needs event. Why? Because CXone is the first and only cloud customer experience platform with everything you need to deliver extraordinary experiences across the entire customer journey.

CXone combines every digital entry point for customers to reach you, best-in-class journey orchestration, and smart self-service. You'll also get real-time guidance to create well prepared agents, and a closed-loop system to drive complete performance. Finally, only CXone includes purpose-built AI with everything built on an enterprise-grade open cloud platform.

Digital Entry Points - Give your customers a smart start to every journey with knowledge management and rich experiences in search, websites, mobile apps.

Journey Orchestration - Seamlessly guide customers through their personalized journey with AI-powered routing across self-service and agent assisted experiences.

Smart Self-Service - Deliver self-service that works every time with AI conversational bots and proactive outreach.

Empowered Agents - Prepare agents with real-time information and guidance for fast, personalized interactions.

Complete Performance - Empower your agents for continuous self-improvement and unlock your full CX potential with full visibility across operations.

Enlighten AI - Build the right self-service & agent-assisted journeys and foster with CX-focused, purpose-built AI engine.

Open Cloud Foundation - Champion innovation through an extensible, enterprise-grade platform that scales securely, deploys quickly, and services customers globally.

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