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Local Measure Engage for Amazon Connect

Our flagship product, Engage, is a cost-effective, pre-built contact center platform for Amazon Connect. Powered by AWS and GenerativeAI, It is designed to manage inbound and outbound customer communications in a single interface, radically improving agent productivity and powering meaningful customer experiences. Our obsession around security and privacy means that all customer data is stored within their own AWS environment, not ours. We are also externally audited as a SOC2 Type 2 application.

View offer on AWS

Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

Local Measure Engage is a pre-built contact center platform that utilizes the power of AWS and Generative AI to provide customers with highly personalized experiences. Managing all inbound customer conversations across voice, email and digital messaging, it is designed to radically improve agent productivity and power meaningful customer experiences.

Purpose-built for Amazon Connect - fully integrates with Contact Flows, Routing Profiles, Queues, Phone Numbers, Voice and webchat, Customer Profiles, Tasks, Quick Connects, custom Lex Bots and Lambda functions.

SaaS-based - no need to build or maintain your own custom CCP. Engage integrates with your Amazon Connect instance within minutes.

Threaded cross-channel history - view one historical thread as customers communicate across different channels.

Seamlessly Omnichannel - use one inbox to manage all conversations across voice, email, webchat, SMS, pre-built social channels, WhatsApp, Facebook Messenger, Twitter, WeChat and Apple Business Chat.

Knowledge-base integration - auto-surface information to resolve customer queries faster.

Engage Utilities - Easily integrate third-party applications into the Engage platform, boosting agent productivity.

GenAI-powered Smart Tools - enable agents to efficiently generate responses, translate conversations, and automate workflows, enhancing productivity and accuracy in real-time

Multilingual CX - automatically translate text-based messages in real-time, ensuring seamless communication across multiple languages.

Task templates - trigger powerful automations like creating cases or tickets in external systems

Internal notes - provide context for other agents

Uncompromising security - With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.

*Note you are responsible for paying AWS charges incl Amazon Connect and Amazon Bedrock incurred on your account separate from this Marketplace transaction

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