Local Measure Engage is a pre-built contact center platform that utilizes the power of AWS and Generative AI to provide customers with highly personalized experiences. Managing all inbound customer conversations across voice, email and digital messaging, it is designed to radically improve agent productivity and power meaningful customer experiences.

Purpose-built for Amazon Connect - fully integrates with Contact Flows, Routing Profiles, Queues, Phone Numbers, Voice and webchat, Customer Profiles, Tasks, Quick Connects, custom Lex Bots and Lambda functions.

SaaS-based - no need to build or maintain your own custom CCP. Engage integrates with your Amazon Connect instance within minutes.

Threaded cross-channel history - view one historical thread as customers communicate across different channels.

Seamlessly Omnichannel - use one inbox to manage all conversations across voice, email, webchat, SMS, pre-built social channels, WhatsApp, Facebook Messenger, Twitter, WeChat and Apple Business Chat.

Knowledge-base integration - auto-surface information to resolve customer queries faster.

Engage Utilities - Easily integrate third-party applications into the Engage platform, boosting agent productivity.

Microsoft Teams integration - allows agents to easily launch chats and calls and enjoy real-time visibility of all users in their organization, improving team collaboration.

Auto-replies - create standard welcome or idle messages, globally or per-queue, to keep your contacts informed

Task templates - trigger powerful automations like creating cases or tickets in external systems

Internal notes - provide context for other agents

Uncompromising security - With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.

*Note you are responsible for paying AWS infrastructure charges and Amazon Connect Call, Chat and Tasks costs incurred on your account separate from this Marketplace transaction