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Khoros Digital First Customer Engagement Platform

Khoros offers a variety of digital engagement solutions to help enterprise brands engage their customers across every digital channel. Our intuitive software offerings include: modern, AI powered, omni-channel digital customer care; full scale social media management suite; communities for enterprise brands to boost customers success & organic growth. All of these solutions leverage Khoros' patented governance, orchestration, AI & Automation tools to drive the compelling digital experiences customers demand. Solutions for digital service across dozens of channels includes Amazon Connect voice, inApp messaging, web chat, social channels, 3rd party channels like WhatsApp or Google Business Messages, SMS, email, reviews across self service brand communities, bots and automation, digital messaging, and Social Media management.

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Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

All Khoros solutions are powered by AWS, integrate with Amazon Connect, and use other AWS services like Lex. These solutions are seamlessly integrated with one another and with hundreds of other business critical systems like CRM and WFM tools.

Khoros Communities: Our 20 year track record of innovation in brand owned communities extended even further with the launch of a revolutionary, next generation of the Khoros Communities solution. This new version provides powerful new tools to design and manage your community, create more engaging member experiences, and integrate the community more fully into your digital ecosystem.

Digital Contact Center: The Khoros Contact Center offering blends three modes of contact center communication - voice, synchronous chat, and asynchronous messaging in one unified desktop for consistent customer and agent experiences. More than 30 channels including AC Voice, Chat, Web & In App Messaging, Social, 3rd Party, Email, SMS, Reviews and more. Pre-built workflows for voice/synchronous/asynchronous agent mode for high throughput and flexible capacity. Deployment ready Secure PCI compliant forms delivery. Low code, no code configuration for fast deployments and channel expansion.

Social Media Management: Khoros Social Media Management (SMM) allows for brands to scale their interactions across all channels for consistent engagement in outbound and inbound, paid and organic, across the entire customer journey. Khoros robust but intuitive governance and compliance tools allows for detailed reporting that enterprises require, with tools like single sign on to allow for seamless integration. Partners from CRM, Social Listening, Employee Advocacy and more can all leverage the rapid time to value, scalability, and customization of a brand's engagement on social media.

Contact marketplace@khoros.com to be connected with a product specialist for a demo and pricing details. Learn more about how AWS & Khoros can work together for your customers at khoros.com/aws. Khoros utilizes AWS Private Offers to extend deal terms once agreed upon. For private offers you can customize End User License Agreements for each deal.

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