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Kaleyra TX Hub

An AI-powered, no-code platform designed to unify your contact center experience - no matter how complex the environment. Whether you're juggling multiple CRMs, ACDs, or navigating cloud migrations, Kaleyra TX Hub consolidates voice, chat, WhatsApp, and CRM systems into one intelligent agent desktop so agents can focus on solving customer problems faster and smarter.

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Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

Kaleyra TX Hub extends Amazon Connect to deliver a truly unified platform for enterprise contact centers. Agents and supervisors access a single web-based interface to manage:

Inbound and outbound voice calls

Multiparty consult and conference calls

Omnichannel web chat, SMS, and WhatsApp messaging

Supervisor controls (monitoring, barge-in and underlying metrics)

Post-interaction wrap-up and reporting

Native no-code low code Workflows

Non-technical administrators use intuitive configuration panels to configure UX layouts, and integrations - no coding required and also incredibly reducing the PS efforts

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