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Intercom Customer Service Suite

Intercom is an AI customer service company. Our mission is to help our customers provide incredible customer experiences.

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About

Trusted by 30,000+ support teams globally, Intercom offers two powerful solutions to transform your AI-powered customer service:

Fin AI agent:

The #1 AI agent that works with any helpdesk.

Fin delivers higher-quality answers and resolves more complex queries than any other AI agent.

Fin has industry-leading capabilities that let you Analyze, Train, Test, and Deploy for continuous performance improvement.

The Fin AI Engine™ is a custom-built, modular architecture designed for the scale and complexity of customer service. Every layer is optimized for precision, speed, and reliability so Fin can resolve more conversations, more effectively than competing AI agents.

Intercom Customer Service Suite:

The only fully integrated AI and human support suite, combining Fin with a next-generation Helpdesk, built on a single platform to drive team efficiency, streamline workflows, and improve customer outcomes.

Fin can resolve an average of 56% of customer queries to reduce ticket volume

AI tools maximize agent productivity and reduce time to resolution

Unified platform delivers consistent customer experiences across every channel

Centralized reporting provides holistic insights across AI and human conversations

Why choose Intercom?

Automate and resolve high volumes of queries instantly with Fin

Boost agent efficiency with AI-optimized workflows and tools

Scale support operations without scaling your headcount

Lower costs, faster resolutions, and higher customer satisfaction

Customer Success: Anthropic

AI leader Anthropic selected Fin to elevate their support experience and saw impact immediately.

The time savings have been huge. In the first month, saved over 1,700 hours of our team time. Without Fin, it would have taken us months to work through that volume. And our users appreciate the instant, accurate answers. Emily Lampert, Head of Product Support @ Anthropic

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