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IBM Spectrum LSF Premium Support

IBM Spectrum LSF is available for purchase from the AWS Marketplace through a private offer. For information about how to purchase Spectrum LSF see the IBM Spectrum LSF private offer section below. For an enhanced experience and your help keep your Spectrum LSF environment running smoothly and efficiently, IBM Spectrum Computing offers two Premium Support services, IBM Remote Assigned Engineer Support (RAES) and IBM Remote Mission Critical Support (RMCS). For peace of mind and an optimized Spectrum LSF environment both services can be added to the IBM Enterprise Support included with your purchase of Spectrum LSF.

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Purchase Spectrum LSF on AWS Marketplace

IBM Spectrum LSF is available for purchase from the AWS Marketplace through a private offer. For information about how to purchase Spectrum LSF see the IBM Spectrum LSF private offer section below.

Premium support services for peace of mind and an optimized Spectrum LSF experience

Let IBM Support help to deliver and optimize your Spectrum LSF environment. Two additional levels of customer cares above IBM Enterprise Support are offered, IBM Remote Assigned Engineer Support (RAES) and IBM Remote Mission Critical Support (RMCS).

**IBM Remote Assigned Engineer Support (RAES)

*Includes all the services delivered by IBM Enterprise Support and includes access to a Remote Assigned Support Engineer (ASE) with the following responsibilities

Direct liaison with client to accelerate issue escalation and resolutions

Regular status updates, issue reviews, corrective actions, etc.

Maintaining a profile, test environment and workloads patterns like the client’s production environment to streamline and expedite investigations and resolutions

Remote health monitoring of client’s environment during critical changes (e.g., upgrades)

Investigate S1 issues remotely in the client’s environment (only with explicit client permissions)

Multi-site coordination of all reported issues

Directly support application developers for issues arising during development and integration

**IBM Remote Mission Critical Support (RMCS)

*RMCS Includes all the services delivered by RAES with expanded ASE responsibilities and the inclusion of a dedicated Technical Account Manager (TAM)

Expanded ASE coverage includes

Remote access on weekends during critical changes (e.g., new app going live, upgrades, etc.)

Investigation of client specific application integration and environment issues

TAM delivers technical critical care including

Single point of contact for all issues

Tracking all issues (e.g., app, prod, defects, custom eng, betas, etc.)

Expanded support SLA to 24 x 7 and allowing serious UAT issues to be raised to S1 status

Facilitating communications with R&D and Product Management as needed

Daily updates for S1 issues

Change reviews and planning (e.g., upgrades, migrations, etc.)

Regular reports reviewing past and planned activities, enhancements requests and progress, etc.

IBM Spectrum LSF private offer

IBM Spectrum LSF is available for purchase from the AWS Marketplace through a private offer. The following process describes how to create a private offer directly with your IBM sales representative. If you are working with an IBM Business Partner, contact them to initiate the private offer process.

Initiate a private offer for IBM Spectrum LSF on the AWS Marketplace

Contact your IBM sales representative and request a private offer

Work with your IBM Sales representative who will create a quote (price and terms) for the private offer. You will need to provide IBM sales with your AWS account number so the private offer can be associated with your account.

IBM Sales operations will create the private offer and send you a private URL that will list the quote number and terms of the offer.

The offer will also be posted in your AWS marketplace account where you will formally accept the private offer

You will receive confirmation of acceptance and entitlement for Spectrum LSF, and instructions for the next steps

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