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Glassbox digital experience analytics platform by Ness

Ness-Glass box is a digital experience analytics platform service that capture every web and mobile app session, see every struggle and use AI powered analysis to maximize every digital journey. Ness-Glass box complements your Web and Mobile investment turning it into a powerful tool which answers why things are happening, Every journey and everything about it, Understanding specific behavioral trends and their broad contextת Visually slice-and-dice customer journeys to find correlations between dimensions and KPIs. Ness-Glass box let you zoom in to relevant session replays from each node on the journey to quickly find error root-causes and fix them.

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About

Ness-Glass box digital expirience analytics service is based on Glass box platform. Glass box platform contains a collection of tools that allow you to understand and analyze everything you need to know about your digital channels. Glass box's Session Replay captures actual user sessions – for viewing, analyzing and making it possible to understand customer experience through the eyes of the user. Glass box's Session Replay captures all website and mobile app session data, without ever having to configure events or tags - even when you update your digital channels.

Glass box's Funnels Reports let you spot and act on behavioral patterns by defining funnels you wish to deeply analyze, drop-off rates, how/where/when people abandon the funnel, and drill down to session replays to see exactly what happened. Glass box's Augmented Journey Map is the ultimate tool to visualize user flow through your website/app – an online interactive journey mapping that provides automatic visual insights & qualitative data into what is happening in your digital channels. The Journey Map helps to spot weak points in the user flow and drill down to view sessions in which problems are occurring. No tagging!

Glass box's Mobilebox creates a total picture of the customer’s mobile journey using a single SDK. Mobilebox is a one-stop-shop for everything mobile - from performance and availability analysis to experience and business analysis. Mobilebox was made for analyzing user behavior and struggles in Mobile Apps, and for examining how issues impact business results.

Ness provides a team of experienced analysts using all capabilities of the platform and enhance the solution to meet customer business needs. Ness's team specialized in digital channels and integrate your organizational business strategy into the investigations, so that you can receive answers to strategic business questions concerning the improvement of digital channels. Ness-Glass box provides out-of-the-box reports for both Web and Mobile that enable extensive filtering and the ability to drill down to recorded sessions.

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