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Gerent Amazon Connect & Salesforce Service Cloud Voice

Gerent is a Summit-level Salesforce implementation partner with extensive experience in Amazon Connect with Service Cloud Voice integration. With over 1,000 successful implementations, the agility of a mid-sized firm, and the capabilities of a large integrator, we offer a one-stop shop for all your Amazon Connect Contact Center transformation needs.

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About

Elevate your call center with real-time customer data and operational insights. Take advantage of the flexible and best in class call center capabilities Amazon Connect Contact Center and channel your data directly into Salesforce with Service Cloud Voice. This powerful combination brings in the amazing capabitlies of Amazon Connect with full integration with your Salesforce.

Consolidate call center systems into a single central hub, reducing the need for inefficient “swivel-chairing” between disparate interfaces

Surface actionable customer insights in real time, so agents can deliver personalized and satisfying experiences without any lag

Reduce average handle time to increase call center efficiency, productivity, and capacity

Optimize performance during call volume surges

Achieve supervisor insight into incoming and ongoing calls — and proactively identify any conversations that may require assistance or coaching

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