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GenWizard EventOps

EventOps is a cloud-based event management tool designed to accelerate operational efficiency. It efficiently manages events from various sources through rule and AI-powered event triage, ensuring streamlined operations across complex distributed environments.

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About

EventOps is Accenture's comprehensive cloud-based event management solution designed to accelerate delivery efficiency through intelligent automation and AI-powered operations.

EventOps operates within a cloud-based Software-as-a-Service (SaaS) architecture, offering high scalability and flexibility. Its serverless technology enables seamless handling of events from diverse sources, ensuring efficient event management without the need for dedicated infrastructure.

EventOps Key Features

Event Processing and Management

o Event Types: Ingests diverse event types including system-generated and user-created email events from observable systems and the GenWizard data fabric

o Event Framework: Lightweight and scalable framework that captures both structured and unstructured events

o Event Management: Facilitates comprehensive event management with actionable insights for enhanced operational efficiency

AI-Powered Automation

o Bedrock Integration: AI-powered event insights and automated solutions using Amazon bedrock

o Smart Correlation: Rule-based correlation and CMDB-based event grouping for noise reduction

o Anomaly Detection: Statistical analysis to identify events with abnormal/unexpected values

o Problem Manager: AI-enabled problem detection system analyzing event data to raise problems for consistent and recurring issues

Advanced Event Operations

o Event Deduplication: Automated removal of duplicate events to reduce alert fatigue

o Master Ticketing System: Smart correlation creates parent-child ticket relationships to consolidate related events

o Event Clearing Prediction: Machine learning predicts which events will auto-resolve over time

o Root Cause Analysis: Automated RCA capabilities to identify problem sources

Integration Capabilities

o ITSM Integration: ServiceNow, Jira, and ATR (Automatic Ticket Resolver) integration for ticket management

o Monitoring Tools: Compatible with DataDog, New Relic, Zabbix, MicroFocus, AlertCentre

o Notification Systems: Twilio (voice/SMS), Microsoft Teams, email, and chatbot notifications

o Email Processing: Advanced email event parsing with AI-powered extraction rules

User Experience & Configuration

o Executive Summary Dashboard: High-level analytics and machine learning insights

o Event Analytics: Quick summary views with exportable CSV data

o Rules Engine: User-defined automation rules for event actions, blackouts, notifications, and escalations

o Field Mapping: Template-based mapping from multiple origins to single ITSM systems

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