Freshchat
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Freshchat is a modern messaging software built for sales and customer engagement teams to build conversations with prospects and customers on your website, mobile app, or social media. Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience.
Use-cases : Live chat(Web/Mobile app), Chatbots, WhatsApp, Instagram, Google Business Messages, etc.
Plans & Pricing : Each plan has different feature-set & pricing (freshchat.com/pricing)
Some of the main features available in the most-popular plan (Freshchat Enterprise) are:
Auto-resolve
IntelliAssign
Business Hours (by Groups)
Live Translate
Advanced Dashboard
Advanced Automations POPULAR
Team Performance Report
Agent Availability Report
Roles and Permissions
CSAT Survey and Report
Conversation APIs
Allowed Domains
User Authentication(JWT)
Skill based routing
DISCLAIMER : We have listed only one plan here(which is most popular), other plans can be procured via AWS Marketplace via Private offer.
For Additional queries, Different plan options, or Custom / Volume Pricing via Private Offer please contact us at channels-awsportal@freshworks.com
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