A multi-lingual pocket assistant for engineers to fix a problem first time, regardless of literacy, knowledge or tenure. Our Field Service Assistant helps engineers find the right answers faster and complete incident forms in seconds using voice to text, improving support outcomes and increasing productivity.

The tool helps with the ongoing challenge of getting teams up to speed on every environment, regardless of age or complexity. This helps to mitigate succession risk by making specialist knowledge readily available, reducing onboarding time with a handy pocket assistant. The Kainos Field Service Assistant is designed to accelerate learning, increase productivity and improve outcomes, increasing customer satisfaction and reducing service credits with the latest technology.

Accessibility issues, such as dyslexia that make referencing manuals and data entry processes challenging and error prone are nearly eliminated on the introduction of a field service assistant.

Secure, accurate, efficient, and safe, we can design the service to the level of devolved decision making that you require the service to provide, based on the level of delivery risk in your service. These degrees of user delegation can be determined through the iterative design and testing process.

The solution is based on the Industry Standard RAG Framework and utilises semantic searching to surface the relevant data. The “Content Aware Splitting Method” is underpinned by the AWS chunking technique, Titan Embeddings, which uses Kendra as an intelligent search engine to manage chunking, indexing algorithms and embeddings. As data(corpus/docs) sets are unlikely to be large, DocumentDB is usually sufficient as the vector database. Whisper (AWS SageMaker) with it’s low word error rate delivers speech-to-text translations and Titan Express is provides text generation & conversation

Immediate Impact

• Expert engineers – through guided AI

• Faster engineers – quicker decisions and faster incident reports

• Accelerated training – less time in classrooms with knowledge on tap

Knowledge base on the move

• Empowered employees

• Technical manuals and guided decision support

• Conversational and text-based search in native tongue

• Conversational incident reports

Digital Buddy Support

• Modern onboarding for digital natives

• An always available onsite coach

• Ease of finding relevant information

• Call reports that capture everything, not just the basics

Reduced Business Overhead

• Accelerated training & less buddying time

• Fewer escalations and better data quality to improve outcomes

• Actionable innovation delivering tangible results

Happy customers

• Faster remediation

• Knowledgeable engineers

Browser Based Technology

• Accessible via any device

• Near real-time updates to manual content

• Simple integration of new API’s for new equipment

• Quick & simple training to onboard

Our AI assistant with its voice to text and natural language translation simplifies comprehensive incident reporting for everyone, whilst guided manuals improve speed and accuracy of fix; resulting faster response times, increased customer satisfaction, empowered employees and greater brand equity.