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eGain Cobrowse™: True co-browsing software for digital customer support

Co-browsing: The Need Would it be great if an agent was able to chat or talk to your customer on the phone as the customer was browsing your website? The agent could then help the digital customer shop, resolve problems, fill an online form, or perform other transactions. Cobrowsing software is a business answer to exactly that need. eGain Cobrowse™: True and unique co-browsing software for digital customer support eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server-based technologies. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, real-time support. By offering assistance exactly at the time of need, your business can convert website visitor - customers and prospects - into profitable, long-term customers.

View offer on AWS

Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

eGain Cobrowse provides smooth co-browsing experiences even on complex websites and offers following benefits:

Delightful

Allows phone and chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session.

Easy and secure

Enables the agent and the customer to fill out forms together, field by field, even highlighting specific areas of a form or web page for clarity.

Allows business rules to be set up for specific web pages. For example, a business rule can set up to restrict agents from submitting forms or viewing sensitive information in certain form fields.

Easy to manage

Can be set up to allow cobrowsing sessions only in specific sections of the website.

Offers configurations to enforce company and regulatory policies.

Customer-agent collaboration

With eGain Cobrowse, your agents are literally "on the same page" as your customers. Agents can augment a phone call or live chat or a click-to-call session with cobrowse.

They can offer secure and confidential over-the-shoulder assistance by cobrowsing rich web content

Businesses can configure fine-grained cobrowsing rules to disable read or edit access for agents to specific fields within web pages and web forms to ensure client privacy and process compliance

All agent and client cobrowse actions are logged and available for reporting, auditing, and discovery

FEATURES

With eGain Offers™, businesses can proactively offer cobrowse sessions to website visitor

Provides true multichannel experience as it can work in conjunction with a phone call, web chat, or click-to-call session. Combine it with eGain Chat™ and eGain ClickToCall™ to let customers seamlessly combine live chat with cobrowse, or click-to-call with cobrowse while researching, deciding, and buying on the website

Provides a 360-degree view of customer interaction history to agents

Works seamlessly with all other products in the eGain products suite

Ensures privacy and compliance by allowing business rules to be set up to disable read, edit, submit actions on elements of forms

Allows comprehensive session logging

FedRAMP authorized solution

Simple to set up. Available on 98% of browsers and no downloads required

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