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DevRev Product-Led Support

Product-Led Support for modern software companies that want to transform their customer support into a growth engine, and that believe in the power of one: one team between support engineers and developers, and one customer success culture across all.

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About

At DevRev, we believe that efficient growth will be key to survival in this decade. We want to help drive this change, starting with converging customer success and customer support so every department can deliver on growth opportunities.

Powered by AWS, our DevCRM platform puts product and end user at the epicenter, converging data across departments onto a single collaboration and analytics platform arming support engineers with product and user data and helping reduce churn, cut costs by over 50 percent, and grow efficiently.

DevRev Product-Led Support is the first app on the DevCRM platform, converging in-app and modern customer channels with a scalable, customizable support ticketing platform that is tightly integrated with engineering issues.

Core capabilities

In-app channel, PLuG, for customer engagement

Unified customer conversations inbox

Omni-channel support: PLuG, Slack, Email

Automated convergence across customer conversations, support tickets, and developer issues

Semantic search, knowledge articles abstraction, and deflection

AI powered deduplication, ticket clustering, suggested links

AI powered auto suggestion, auto complete, type ahead

Bidirectional sync with Jira, Slack, GitHub

Customizable data model

Insights & Analytics

Marketplace integrations and automations

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