Cyara simulates real customer interactions and engages with your systems, just as a customer would. This enables us to assure your systems are performing as designed.

The Cyara Automated CX Assurance Platform enables organizations to:

Enable Agile and DevOps methodologies

Reduce defects and unplanned work

Provide flawless, defect-free customer experiences

The Cyara Automated CX Assurance Platform includes Cyara Velocity, Cyara Cruncher, Cyara Voice Assure, Cyara Pulse, Cyara Botium AI, Cyara ResolveAX and Cyara CentraCX and supports CX development and operations with the ability to:

Automatically document existing IVRs and create models of your current call flows

Automate functional and regression testing

Run load and performance tests to assure your systems perform at scale

Monitor your CX from the customer's and agent's perspective, ensuring that your applications are performing as designed.

Automate proactive contact center call path testing and monitoring, with real-time issue identification for faster troubleshooting and resolution.

Proactively and easily gather and understand the voice of customers across voice, digital and conversational AI channels.

To tailor a solution for your unique requirements, contact awspartner@cyara.com to discuss a private offer.