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CTI for Microsoft Dynamics and Amazon Connect

Improve the agent and customer experience with the integration of Amazon Connect and Microsoft Dynamics

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About

DaVinci for Amazon Connect and Microsoft Dynamics enhances the customer and agent experience through the DaVinci toolkit which is designed to orchestrate complex use cases for contact centers and enhance customer experiences. It offers an ideal blend of pre-built and custom-built solutions, combining a feature-rich system with exceptional flexibility.

Supports Dynamics CRM, Dynamics 365 - both on premise and cloud-based (CIF and USD).

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