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CSG Assure Voice and SMS Testing

CSG Assure will allow you to verify that customer communication over Voice and SMS works on a global scale, in real time. Testing and verification of all end-to-end relevant quality indicators will allow you to work proactively and secure customer satisfaction.

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About

For custom pricing, EULA, or a private contract, please contact csg-strategicalliance@csgi.com for a private offer.

CSG Assure is the market-leading Voice and SMS quality testing solution, used by over 150 service providers and enterprises to quickly and easily prove the quality of service across multiple quality indicators, allowing you to monitor and manage customer satisfaction in real-time.

CSG Assure uses active end to end testing, with control of the call termination point, supporting monitoring of critical QoS features such as Mean Opinion Score (MOS), CLI delivery, FAS and DTMF tone support, as well as the integrity of end-to-end SMS delivery.

CSG Assure verifies all of these critical quality parameters in real-time, helping you proactively manage partners, improve customer experience, and secure revenue.

The service is powered by the Assure Global Test Network, CSGs comprehensive test network that covers more than 500 mobile networks. CSG Assure is the industry defacto standard for testing and verification of Voice and SMS based customer communication services in a global business environment.

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