Supercharge Amazon Connect with ConnectPath CX the low-cost contact center solution built on Amazon Connect. ConnectPath CX is an omnichannel wrapper for Amazon Connect. Why spend time and money developing the features your contact center requires when you can subscribe to ConnectPath CX? Nothing to install, use your Amazon login credentials and take advantage of holiday schedules, ad-hoc queue close with custom prompts, SMS and Email Routing, disposition codes, recording retrieval\playback, and agent collaboration. ConnectPath CX adds dozens of new features to Connect with more being adding regularly. Save time and money on your Amazon Connect deployment.

ConnectPath provides unsurpassed integration capabilities between Amazon Connect and third-party systems which includes Microsoft Teams, Microsoft Dynamics and Chime SDK (for Video Calls). Our Microsoft Teams integration provides bi-directional synchronization of user status (presence) between Amazon Connect and Microsoft Teams and synchronization of contacts from Microsoft Teams for Click-to-call within ConnectPath, via Amazon Connect. True Omnichannel capabilities are expanded to allow agents to initiate a Video Call with a customer, by providing a link (via outbound SMS, E-Mail, or Voice) to join a Video Call from any browser-based device, without the need for separate services or infrastructure. Cradle-to-the-grave data from Connect can also be integrated to Microsoft Dynamics, allowing the creation, update and dispositioning of records in Microsoft Dynamics and embedded or Popout display of the Microsoft Dynamics UI from within ConnectPath.

14 day Free Trial.