Marketplace For Buyers For Vendors For Partners

Connected Mobility - Call Center Services

Call Center Services is a digital services product that links a connected vehicle to the relevant call center partner, enabling car makers to provide secure and professional call center-based customer services. Providing both an API and a web-based portal, it is a managed service that is easy to integrate into your partner ecosystem and helps achieve the full potential of connected car data and services. Additionally, this product is available as part of a suite of WirelessCar products, or as a stand-alone offering towards one or multiple existing connected car back-ends.

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About

Call Center Services provide call centers with the best possible context from connected cars to help customers in moments of anxiety and distress. Towards the call center partners, this product offers an API and a client portal to standardized safety and security services with proven performance. Towards the connected car back-end, standardized APIs integrate your vehicles and relevant data with the service. As a managed service run on AWS, WirelessCar’s suite of Call Center Services provides support for:

Emergency Call (eCall) and Automatic Collision Notification (ACN)

Breakdown Call (bCall) / Roadside Assistance (both car and smartphone APIs)

Concierge Call / Information Call (iCall) with Navigation Support (Send POI to Car)

Stolen Vehicle Tracking (SVT)

Remote Start Inhibit (RSI)

Theft Alarm Notification (TN) to call centers

Remote Services(Door lock/Unlock, Remote Alarm Management,etc.)

Benefits

Flexible integrations to fit your needs —Low integration efforts reduce time-to-market, enables global scalability, and lowers maintenance costs.

First-class call assistance for drivers—By providing call center agents with data about the customer, the vehicle, and its current status, you can enhance and improve services, launch new ones, and offer a better end-customer experience overall.

Globally proven protection of vehicle and driver data—Our product protects both vehicle data and personal/driver data. It is a secure product, one that is in operation in multiple markets and whose performance has been proven globally by the millions of users and vehicles depending on it.

Initiate calls via cockpit button, IVI or companion app: Gone are the days that only the buttons in the car would provide the digital experience. With both car and app APIs, customers can seek help through your existing companion app, or on the IVI for a fully digital experience.

Web-based application for agents—A built-in, web-based application for agents improves efficiency while also reducing training costs fully re-written in 2024. Additionally, it contributes to streamlining and standardizing processes and operations across different call centers.

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