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Coxwave Align

Coxwave Align is a data and analytics platform designed specifically for Gen-AI conversational products. Think Google Analytics for Claude! It helps teams track user behavior, measure conversation quality, and uncover actionable insights. With Align, teams can improve retention, reduce hallucinations, and drive business outcomes with confidence.

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About

Coxwave Align is a purpose-built analytics platform for Gen-AI conversational products like chatbots, agentic assistants, and LLM-based customer support tools. Inspired by how Google Analytics transformed web insights, Align brings similar visibility and control to the world of AI conversations - giving product and data teams the tools they need to optimize performance and user experience.

Align automatically captures conversational data and enriches it with structured metadata - like session-level engagement, response quality, user satisfaction signals, and topic clusters. Through an intuitive dashboard, teams can visualize how users interact with their AI agents, identify friction points, and monitor key KPIs like retention, escalation triggers, goal completion, and engagement depth.

Powerful features like natural language search, Align Analytics Copilot, and built-in dashboard templates make it easy for teams to explore insights, define success metrics, and answer product questions - without needing SQL or custom pipelines. From product managers refining chatbot flows to enterprise leaders monitoring ROI, Align helps stakeholders translate raw conversation logs into clear insights and business decisions. Whether you are launching a new Gen-AI product or scaling one in production, Align gives you the data foundation to continuously improve, experiment safely, and build user trust at scale.

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