Marketplace For Buyers For Vendors For Partners

TroubleSage AI - An AI Powered Troubleshooting Assistant

Revolutionize customer support with our Agentic AI–powered solution that automates troubleshooting tasks by integrating FAQs, product manuals, logs, APIs, and resolutions from previous support tickets. It emulates skilled support engineers to deliver swift, accurate resolutions while minimizing human intervention.

Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

The AI Powered Troubleshooting Assistant leverages cutting-edge Agentic AI to automate complex customer support tasks. Unlike traditional bots bound by predefined scenarios, this solution emulates skilled human support executives—analyzing, troubleshooting, and resolving issues seamlessly utilizing AWS Bedrock and Bedrock agent.

Key Capabilities

Specialized Agents: Handle individual subtasks such as exploring knowledge bases, analyzing logs, fetching live data, resolving issues from previous tickets, and executing system commands via APIs.

Supervisor Agent: Acts as a decision-making layer, coordinating efforts across specialized agents, devising resolution plans, and executing them effectively.

Multi-Source Integration: Taps into FAQs, product manuals, logs, existing support ticket resolutions, and enterprise APIs for precise, data-driven insights.

Scalable Automation: Resolves queries autonomously to minimize human involvement and enable cost-effective scalability.

Action-Oriented Resolution: Emulates human-like actions for troubleshooting while allowing user intervention when needed.

Ideal Use Cases

Perfect for industries with IoT-connected devices, manufacturing, healthcare, and smart infrastructure—where reducing downtime, enhancing operational efficiency, and increasing customer satisfaction are paramount.

Benefits

Autonomous troubleshooting and resolution with optional human oversight.

Seamless integration with logs, APIs, knowledge bases, and enterprise systems.

Reduced operational costs and simplified training efforts.

Rapid, precise resolutions for complex issues.

Transform your customer support operations with an intelligent solution that blends automation, scalability, and precision to meet the demands of modern enterprises.

Related Products

Sedai for ECS: Autonomous Optimization & Remediation

Sedai for ECS is an autonomous cloud management platform powered by AI/ML delivering continuous optimization for cloud operations teams to reduce costs by 40%, improve performance by 35%, reduce FCIs by 50% and improve ops productivity 6x

AI based Intelligent Document Processing

Our product is an advanced artificial intelligence solution designed to streamline document processing workflows for businesses of all sizes. Leveraging cutting-edge machine learning algorithms, it automates the extraction, analysis, and interpretation of valuable information from a variety of documents, including invoices, contracts, forms, and more. With this powerful tool, businesses can significantly reduce manual effort, minimize errors, and accelerate decision-making processes.

Automated SAS to Pyspark Conversion

SAS workloads come with high costs, scalability challenges, and limited flexibility. Hexaware’s Amaze® accelerates SAS-to-PySpark migration using Gen AI and LLM-powered automation, ensuring a 70-80% conversion accuracy, 3x-5x faster execution, and up to 40% cost savings.

Vectra Cognito for Service Delivery Partners (Billed Monthly)

Vectra Threat Detection and Response for Partner Provided Consulting Engagements

Real-time & Historical Datafeeds | Global Post-War Contemporary Auctions

This dataset is prepared for statistical factor pricing models and standardized across variables including country, region, currency, vendor, artist for seamless data filtering. It contains 20+ years of all items in the Post-War & Contemporary art category sold on auction by Christie’s, Sotheby’s, Bonhams and Phillips from 2000 to date.

Philter

Philter deidentifies and redacts sensitive information, such as Personally Identifiable Information (PII) and Protected Health Information (PHI), in text.

Heiliger Software Engineering ProServ

Enterprise grade software engineering professional services focused on application modernization, DevOps, automation, QA and scalable digital solutions. Heiliger delivers structured execution models that accelerate innovation and operational efficiency across complex environments including AWS infrastructure.

Tuberculosis - Total number of cases in the US | CDC

Centers for Disease Control and Prevention provides free and open access to various health related data. This release contains total number of Tuberculosis cases reported in the United States, by region and by states, in accordance with the current method of displaying WONDER data. Data on United States will exclude counts from US territories. The data is available for past 2 years.