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CallGuard

CallGuard is the most robust contact centre security for PCI DSS Level 1 compliance, securing sensitive customer payment information without compromising on customer experience.

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About

Enable your contact center agents to take payments securely over the phone without compromising customer experience, data security or PCI DSS compliance. Backed by patented technology, CallGuard is the most flexible and robust secure payment solution on the market. CallGuard can even protect other sensitive data fields that pose a potential security risk, such as Social Security Numbers, Patient IDs, Date of Birth and ACH / bank account numbers.

Works with Amazon Connect, or any telephony platform.

Supports any payment provider or bespoke/in-house payment systems.

Works with any IT environment, set-up and platforms.

Needs no integration or hardware to install or manage - simply layers on top of existing systems

Works with recording systems, IVRs, phone systems, PSPs, Cloud Contact Centers and CCaaS provider

Is quick and easy for agents and customers to manage telephone payments

Offers full PCI DSS security for contact centers

Secures a hybrid or remote working environment

Flexible options - cloud, hosted, remote or on-premise

Offers the most popular payment methods including cards, PayPal, Apple Pay and Google Pay

Patented technology for added reassurance and confidence

Great customer and agent experience with the easy-to-use control panel

Customers can enter card details through speech recognition or keypad entry

Detailed payment call analysis given through our online dashboard reporting

Fully customized to fit your organization's cloud or premised infrastructure

Patented tokenization technology

Secures any sensitive numeric data fields

To find out more, or talk to us about implementation services or other licensing options please contact us via the online form on our website: https://www.eckoh.com/secure-payment-services or email us on: aws-eckoh@eckoh.com

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