Vonage Branded Calling revolutionizes how businesses connect with customers by integrating calling with secure, branded interactions. By displaying your company logo, name, and call purpose directly on the customers devices, this solution drives higher call center pickup rates and builds trust.

Enhanced Customer Engagement

Branded Calling ensures your calls stand out by identifying them as authentic and secure. This can lead to increased answer rates while safeguarding against Authorized Push Payment (APP) fraud, a growing threat in customer communications. With branding that cannot be imitated, your business strengthens customer confidence and enhances fraud prevention.

Simplified and Secure In-App Voice Calling

Customers can connect directly through your mobile app or website, bypassing the need for traditional phone numbers. Calls are authenticated through the app, ensuring secure and seamless interactions.

Global Accessibility

Customers can connect from anywhere using Wi-Fi or data.

Convenience

One-tap calling simplifies contact, eliminating the hassle of searching for numbers or navigating IVRs. And Branded Calling supports hybrid connectivity, bridging conventional telephony with Vonage cloud technology and creating a unified experience.

Key Benefits of Branded Calling

Prevention Against APP Fraud

Branded Calling ensures secure, trusted communications that scammers cannot replicate.

Higher Call Center Pickup Rates

Recognizable calls foster trust, increasing customer engagement.

Elevated Brand Presence

Every interaction becomes an extension of your brand, driving loyalty and trust.

Real-World Applications

Organizations in financial services, healthcare, and retail are using Vonage Branded Calling to transform their customer interactions. By embedding in-app voice calling, they have improved call answer rates, streamlined global connectivity, and effectively protected customers from fraud.

Support for Inbound and Outbound Calls

In the same way that the consumer needs to be reassured about the identity of the caller as a business, the call center agents need to make sure of the caller identity. By making sure that the caller is not an imposter who is trying to hijack the legitimate user identity, businesses protect their customers and their sensitive online data and assets.