Samsung AI Contact Center

Enhance your e2e customer experience with automation and let AI resolve repetitive conversations, letting your staff focus on helping the customer with complex inquiries that require creativity, empathy, and problem solving. AI Contact Center’s bots allow customers to have natural conversations by listening and speaking like a human, so your customers can too – no more keywords or long menus. On agent-led calls, AICC assists them by automatically bringing up relevant information in real time and guiding them step-by-step through service interactions. Bots track all agent interactions, and create powerful in-depth analytics for oversight.

Major Services:

1. Agent Augmentation: AI Contact Center’s Agent Augmentation increases efficiency by listening in on conversations between the client and agent in real time. It then automatically recognizes the intent of the customer and ferries the relevant data to your agent – giving them the relevant information with no clicks necessary.

2. Speech analytics: Monitor 100% of your agents’ communications and track them quantitatively for tone, language and specific business objectives. Ensure that your agents are representing your organization well, and track performance through AI analytics of individual or total conversations. Enhance your business intelligence by tracking rates of cancellations or order call-ins.

3. AI Virtual Assistant: Use AI to interact with your customers over digital or phone channels in natural language to engage them. Voice and chat bots monitor conversations for key stress words, help and guide customers complete tasks such as ordering products or canceling services.