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Amazon Nova Sonic Virtual Agent for Amazon Connect

zeb is first to market with a fully integrated Amazon Nova Sonic Virtual Agent for Amazon Connect. Deliver human-like, low-latency voice experiences and unlock agentic AI capabilities through Model Context Protocol (MCP), all while retaining every native Amazon Connect feature.

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About

Human-like voice. Real-time intelligence. Fully integrated.

zeb has launched the first fully integrated Virtual Agent for Amazon Connect powered by Amazon Nova Sonic - a breakthrough in voice AI performance. This solution delivers fast, responsive, and natural-sounding conversations using Amazon’s next-generation speech model, without relying on Amazon Lex or Polly.

Amazon Nova Sonic is built for real-time, human-like voice interactions with significantly better quality than traditional TTS systems. When paired with Amazon Connect and zeb’s integration expertise, it becomes the ultimate customer-facing virtual agent.

What’s Included

Sonic-First Voice Agent Implementation

Deploy a Nova Sonic-powered virtual agent that handles inbound calls with stunning realism. Voices sound natural, with ultra-low latency and context-aware responses.

Model Context Protocol (MCP) Orchestration

Use MCP to allow the voice agent to perform actions during the call — including API calls, workflow triggers, database lookups, and decision logic.

Full Amazon Connect Integration

All core Amazon Connect capabilities remain intact, including call recording, Contact Lens sentiment analysis, CRM integrations, analytics, and live agent transfers.

Custom Use Case Design and Development

Tailor your Virtual Agent for specific scenarios like Tier 1 support, payment processing, appointment scheduling, and post-call summarization into CRM or analytics platforms.

Testing, Training, and Compliance Validation

Validate voice performance, accuracy, latency, and compliance needs before go-live. Includes call scripting and fallback design.

Example Use Cases

24/7 Tier 1 Customer Support

Payments, Billing, and Account Management

Workflow Automation via MCP

Conversational Smart Routing and Triage

Healthcare Virtual Front Desk and Scheduling

Why zeb?

AWS Premier Tier Services Partner and Generative AI Services Competency Holder

Amazon Connect Service Delivery Designated partner

First to market with Amazon Nova Sonic and Connect integration

Deep expertise in agentic AI design, voice UX, and MCP orchestration

Nova Sonic is not just a better voice, it’s a smarter one! And with zeb, it’s ready for production today.

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