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Amazon Connect Voicemail Implementation Services

zeb helps you implement a robust voicemail solution within Amazon Connect, allowing customers to leave messages when agents are unavailable. Capture recordings, transcribe messages, and route voicemails intelligently to ensure timely follow-up and improved customer experience.

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About

Never miss a customer call with intelligent voicemail handling.

zeb’s Voicemail Implementation Services for Amazon Connect allow you to capture, manage, and respond to missed calls with confidence. Whether you need basic voicemail inboxes or automated transcription and routing, we tailor the solution to your contact center's needs.

As an AWS Premier Tier Services Partner, zeb ensures your voicemail system is secure, reliable, and fully integrated into your broader customer service workflow.

What’s Included

Call Flow Design and Routing Logic

Customize voicemail behavior based on queue hours, agent availability, or customer type. Route messages to specific groups or individuals for faster follow-up.

Recording and Storage Configuration

Capture voicemails securely using Amazon Connect and store them in Amazon S3 with lifecycle policies, encryption, and access control.

Transcription with Amazon Transcribe

Enable automated transcription of voicemail messages for faster review and routing.

Notification and Ticket Creation

Integrate with CRMs or ticketing systems to generate tasks or cases automatically when voicemails are received.

Agent and Supervisor Experience

Configure interfaces to let teams view, listen to, and respond to messages from a centralized dashboard or email alerts.

Testing and Documentation

Validate call handling logic and provide training guides for teams responsible for message management.

Why zeb?

Experts in designing end-to-end voice workflows in Amazon Connect

Integrated solutions across CRM, ticketing, and analytics systems

Focused on ensuring no customer message goes unheard

Capture every opportunity with voicemail workflows built to scale.

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