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Amazon Connect Support

Comprehensive support for your Amazon Connect instance, tailored to your business needs with custom SLAs and dedicated communication channles. Our expert team can operate as a fully outsourced support function or seamlessly integrate as an extension of your existing technical support team, ensuring optimal performance and reliability.

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About

Ensure your Amazon Connect environment is optimised, reliable, and fully supported with Contacx’s expert Amazon Connect support services. Whether you need a fully outsourced support team or an extension of your existing technical support function, we provide tailored solutions with customised SLAs to meet your business requirements. Our services cover proactive monitoring, issue resolution, configuration support, and ongoing optimisation to ensure your contact centre operates efficiently and delivers an exceptional customer experience.

With deep expertise in Amazon Connect, AWS services and contact centre operations, Contacx helps businesses maximise the value of their cloud-based contact centre by providing rapid response times, expert troubleshooting, and continuous enhancements. We offer flexible engagement models, including 24/7 support options, dedicated support engineers, and seamless integration with your IT operations. Our team works closely with you to ensure minimal downtime, optimised call flows, and a scalable solution that evolves with your business needs.

Backed by proven experience in designing, implementing, and supporting Amazon Connect environments for organisations of all sizes, Contacx ensures your contact centre remains agile, resilient, and future-ready. Learn more about our services at www.contacx.com.au.

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