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Amazon Connect - Salesforce Service Cloud Voice SCV Deployment

Captivate your customers with personalized journeys. Sabio is an AI and Natural Language expert, unifying customer journeys natively across Salesforce and Amazon. We help organizations predict customer intent and service demand to intelligently connect the right agent with the right customer; delivering brilliant customer experiences, every journey, every time.

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About

Salesforce Service Cloud Voice (SCV) natively integrates Amazon Connect into Salesforce to deliver a new contact center solution that brings together voice conversations, digital channels, and CRM data in real time.

Voice transcription from Amazon Connect empowers agents and supervisors to view call and CRM data side-by-side in the Service Cloud console. With pre-integrated cloud telephony, automatic speech recognition, and sentiment analysis from Amazon Connect inside the leading customer service platform, SCV simplifies omnichannel routing for phones and other communication channels, helping Agents resolve issues in record time and deliver more personalized customer service.

As a Salesforce Partner and an AWS Amazon Connect Service Delivery Partner, Sabio can help you get the most out of your investment with a streamlined deployment which brings you along on the journey to make sure you are comfortable, capable and empowered to use the platform and get the most from it

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