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Amazon Connect Professional Services by Bricom

We provide an end-to-end service for cloud contact center migration using Amazon Connect, from consulting your workloads and planning the migration with assessing the internal readiness, to migrating these workloads to the AWS without disrupting daily contact center business. We have integration, development, customization experts in the industry supported by 20+ years of experiences to support the migration.

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About

We bring CX, EX, and DX expertise to the AWS ecosystem using Amazon Connect. We deliver cloud-based contact center services powered by Amazon Connect that are ready-pack for deployment and also have customizable features.

Consulting : We provide consulting services for more in-depth intelligent contact center solutions having Amazon Connect as the foundation. Including consultation on architecture, solutions, features, optimization, security, and compliance measures.

Industry Solution : We continually strive to innovate Amazon Connect, improving the composability of today and tomorrow for multiple industries. This positions KEEN BEST to help any company to provide proactive, tailored industry experiences that build customer trust and loyalty.

Development and Integration : Assist customers to create a more premium, personal experience for end users. Every interaction. Every time.

Deployment : Taking our expertise into our development and resiliency strategy, we empower customer experiences with AWS composable ecosystem, configuring the best components with our skills and AWS productized capabilities.

Managed Service : One hand to hold. Freeing up supervisors' and administrators' time to focus on end-customers and having a memorable, effortless user experience.

We help customers with three steps of migration;

Walk - Move to optimize the core contact center environment to provide a firm foundation without loss of functionality

Run - Enhance customer channels, develop context-based next-best actions, define performance metrics, expand employee engagement

Fly - Differentiate by applying data, learning, and Artificial Intelligence to optimize and personalize every engagement and improve response time

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