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Amazon Connect - Managed Service Support

With deep skills across a multitude of technologies and a willingness to take ownership and responisbility of end to end business and customer experience outcomes, Sabio has a track record of delivering exceptional managed services to ensure uptime, security, resilience and system health. This provides your business with the foundations to focus on your area of expertise whether you specialise in retail, finance, travel etc.

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About

Our comprehensive managed services for Amazon Connect provide end-to-end support for your contact centre operations.

We can take care of the entire lifecycle, from initial setup and configuration to ongoing management and optimisation.

Our team of certified experts ensures your Amazon Connect environment is tailored to your specific business needs, integrating seamlessly with your existing systems and workflows.

We handle all aspects of maintenance, including software updates, security patching, and performance monitoring, allowing you to focus on your core business.

With our proactive approach and success management, we analyse your contact center metrics, latest available features, identify areas for improvement, and implement best practices to enhance customer experience and agent productivity.

Whether you're looking to scale your operations, implement new features, or troubleshoot issues, our 24/7 support ensures your Amazon Connect solution runs smoothly and efficiently at all times.

From Amazon Connect, to Contact Lens, Lex to Lambda, DynamoDB to Dynamic Flows, and everything related in between, Sabio Managed Services has you covered.

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