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Altron Genesys Cloud CX3 : Rapid Deployment including WEM

Altron Digital Business offers this streamlined, end-to-end deployment of the Genesys Cloud platform on AWS, ensuring quick and efficient setup. It includes multi-channel configuration for communication via voice, email, chat, and social media, as well as Workforce Engagement Management (WEM) tools like gamification, quality assurance, and workforce management to optimize staffing and performance. Core functionalities such as account creation, IVR setup, security protocols, and supervisor tools are also included. The AWS-based architecture ensures reliability and scalability. The platform is designed for ease of use with modern, intuitive interfaces, and includes post-deployment training and support to maximize adoption and efficiency.

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About

This service provides an end-to-end, streamlined deployment of the Genesys Cloud platform, optimized for quick and efficient setup within the AWS environment.

• Multi-Channel Configuration: Quick setup and configuration of key communication channels, including voice, email, chat, social media, and more, to enhance customer interactions and responsiveness across a wide range of platforms.

• Workforce Engagement Management (WEM): Deployment includes essential WEM components such as Gamification to motivate agents, Quality Assurance for performance monitoring, and Workforce Management tools to ensure optimal staffing and scheduling. These features enhance overall contact center efficiency and help maintain high-quality customer service standards.

• Core Functionalities: Comprehensive deployment of foundational capabilities needed to operate a secure and effective contact center, including account creation, IVR routing setup, user role assignments, telephony and channel configurations, security protocols, and supervisor tools.

• AWS-Based Architecture: Built on AWS infrastructure, the Genesys Cloud platform offers reliability, scalability, and advanced capabilities for contact center automation, collaboration, and unified communications, seamlessly integrating with the AWS environment.

• Ease of Use: All Genesys Cloud applications, interfaces, and management tools are crafted with modern web design principles, providing intuitive navigation, streamlined management, and a seamless experience for agents and customers alike.

• Post-Deployment Training and Support: To ensure successful adoption, this service includes tailored training and access to additional support services, empowering your team to leverage Genesys Cloud capabilities for optimal efficiency and effectiveness.

Through this offering, we help organizations unlock the full potential of a cloud-native contact center on AWS, enabling rapid deployment, enhanced security, and scalability to meet dynamic business needs.

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