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AgentX Professional Services

At Paragon Solutions Group, Inc., we are committed to providing innovative solutions that drive tangible business value. We understand the critical importance of accelerating and extending your AgentX implementation to optimize your operations and deliver exceptional service. With our professional services, you can effectively address the challenges of overutilized resources and redirect them towards more crucial tasks. By leveraging our expertise, you will unlock the full potential of your AgentX system, ensuring it operates seamlessly and efficiently.

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About

AgentX stands as a cornerstone in relieving 911 agents of 311 calls, offering swift and intelligent handling through the utilization of AWS AI services. Our focus is clear: to empower you in enhancing and scaling your AgentX solutions, thus completing your non-emergency solution with precision and effectiveness.

Here's how we can assist you in achieving these goals:

Tuning: Fine-tuning your AgentX system for optimal performance.

Optimization: Streamlining processes to maximize efficiency.

Advanced Reporting: Providing insightful analytics for informed decision-making.

Single Sign-On: Enhancing security and user experience.

Integration into Existing Systems: Seamlessly connecting with your current infrastructure.

BOT Update: Ensuring your system stays updated with the latest advancements.

Care and Feeding: Continuous support and maintenance for uninterrupted operations.

Managed Services: Outsourcing routine tasks for enhanced productivity.

End-to-End Call Recording Service: Comprehensive recording solutions for quality assurance.

Omni-Channel Support: Enabling seamless communication across various channels.

CAD Integrations: Integrating with Computer-Aided Dispatch systems for improved coordination.

Data-Driven Tuning: Utilizing data analytics to optimize performance.

Metrics: Establishing key performance indicators for monitoring and improvement.

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