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Agent Desktop for Amazon Connect (Free Trial) - 5-users, 30-day term

TrustPortal HyperDesktop is a no-code, GenAI-created, fully featured and highly dynamic Agent Desktop for Amazon Connect, which can double the productivity of agents across all channels - even in the oldest, most complex IT environments with no API's

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About

While Amazon Connect is a superb platform, it can struggle to improve productivity where agents often have to use multiple, older IT systems to answer calls - whilst also supporting customers across multiple channels including email, chat, web and more.

This option is for a free 30-day trial for up to 5 concurrent users

TrustPortal HyperDesktop for Amazon Connect, is a highly sophisticated, dynamic, real-time Agent Desktop that works in the most demanding environments, helping agents to typically deliver 50% reductions in Average Handling Time (AHT) through:

Real-time, dynamically generated Customer360 views fully integrated with IVR

Simplified, data-driven, guided journeys to deliver any process

Embedding of GenAI-based services for Email, Knowledge Management etc.

Significantly reducing agent training from months to weeks, and achieving 100% process compliance / no errors

Has extensions to fully automate inbound email, create web/mobile self-service, enhance chatbots and any other channel

And much, much more.

But more importantly, TrustPortal HyperDesktop is delivers significant cost, service and innovation improvements in weeks, not years, though:

Working on top of your existing IT estate, whether API's exist or not, and not requiring any systems changes

With no coding - at all!

Using the power of Generative AI to build complex, yet simple agent UI's

Using the power of Agentic AI to automate, across any number, age or complexity of systems

TrustPortal HyperDesktop for Amazon Connect provides businesses with a usage-based, low-cost, simple way to improve agent outcomes in weeks, not years, and is proven in some of the most demanding contact centre's worldwide.

This is a free trial for 30 days (extendable to 60 days by agreement)

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