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Acqueon Engagement Campaign Manager & Agent Desktop for Amazon Connect

Acqueon Engagement is an Omnichannel Campaign Management solution for Amazon Connect. It lets you engage customers using Voice, 2-way Messaging, and Emails. It features a built-in CDP, a Dialer supporting preview, progressive, predictive, and an Agent Desktop for inbound and outbound interactions

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Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

Acqueon Engagement is a comprehensive Campaign Management solution for Amazon Connect. It lets you engage prospects and customers using voice, 2-way messaging, and emails for sales, service, and collections. It features a built-in CDP, an auto-dialer supporting preview, progressive, predictive, and agent-less modes, and an agent desktop for inbound and outbound interactions. It comes with integrated rules for privacy compliance, meeting TCPA, GDPR, CCPA, and Ofcom regulations. Lists can be uploaded from files or pulled from CRM applications and easily segmented. It adds best-in-class campaign management capabilities to create precise strategies for prioritizing and engaging customers. It leverages statistical and predictive models including Best-Time-To-Call (BTTC) and list penetration. The agent desktop also provides all the necessary tools to enhance agent productivity, access to the customer details, and support blended operations.

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