Based on VICIbox® by the the VICIdial Group, this open-source software has been repackaged for easy deployment on AWS EC2.

VICIdial® is the go-to contact center solution for businesses seeking to enhance customer engagement and drive sales. It offers a powerful interface, allowing businesses to efficiently manage both inbound and outbound calls at scale.

The VICIdial software will let you:

Scale to accommodate growth and optimize ROI.

Improve your customer's experience.

Barge, whisper, and monitor your agents.

Reduces idle time with predictive dialing.

Control nearly everything from a web-based interface.

Utilize real-time reporting and analytics.

Integrate with various CRM and automation tools.

Automate call recordings.

And so much more.

This image removes the heavy lifting of setting up simple or scalable VICIdial deployments.

Getting Started:

Launch a new EC2 instance and choose your instance type. An instance with ephemeral storage is recommended. Refer to the instructions and tips section on Swap and Recording.

Assign an elastic (static) IP to the instance.

SSH into the server with 'ec2-user' and your key.

Switch to root by typing 'sudo -i'.

Agree to the license and set your preferred language and timezone.

To begin a single server setup, run 'express-setup'. Advanced users with specific needs should run 'standard-setup' and review our detailed instructions.

Follow the on-screen setup directions and reboot the server.

After the setup, you may need to open/close additional ports in the instance's security group depending on your configuration.

We recommend installing a free SSL certificate. You can do this by pointing a domain to your IP and running 'vicibox-ssl' as root.

Visit https://your-instance-ip-or-domain, click Administration and enter '6666' for the username and your instance ID (found in the AWS web console) for the password.

Enter a new password and proceed to users.

Click the default user and add all necessary permissions under the "ADMIN INTERFACE OPTIONS" section.

After setting all of the admin interface options you need, you'll be free to configure Vicidial.

Disclaimer:

All trademarks™ or registered® trademarks used here belong to their respective owners. Their use does not indicate any association with or endorsement from them. VICIdial and VICIbox are registered trademarks of the VICIdial Group. This product incorporates the newest patched software from relevant vendors. However, we do not guarantee that all potential vulnerabilities have been fixed.